Shipping

Thank you for shopping with us! We'll usually ship out your order the same day except on Sundays and/or if you purchased after 5pm (pst). We ship fast via USPS, orders will arrive to you in 1-5 days depending on your location. 

Are you local? You can shop online and select the Local Pickup tab when checking out!

Returns & Exchanges

For online purchases:

You can return unwanted items within 10 days of the day you receive your purchase for a full refund. Please email us at hello@shopterracotta.com with your order number and the items you wish to return and we will provide you with accurate postage. You will receive a refund upon inspection and approval. Return shipping will be deducted from your total refund. Please include the packing slip with return. We do not accept returns after 10 days

Online Exchanges:

We accept exchanges within 10 days of the day you receive your purchase. Please email us at hello@shopterracotta.com with your order number and the items you wish to exchange and we will provide you with accurate postage. After we inspect and approve your item(s) we will make an exchange order. Return shipping costs will be deducted from your exchange amount. We do not accept exchanges after 10 days

For in-store purchases:

Our refund policy lasts 10 business days. If 10 days have gone by since your purchase, unfortunately we can’t offer a refund. However, within 15 business days of your initial purchase, an exchange will be accepted or the issuing of store credit. Once the 15 business days have exceeded, we can’t issue store credit or exchanges.

In-store and online:

To be eligible for a return or exchange, your item must be unworn and unwashed with tags still attached. Shoes must be in its original packaging. We will not accept items with smoke or pet smell.

 

Non-returnable items include:

  • All sale items
  • Gift cards
  • Jewelry
  • Bath and body products
  • Intimates